Tech for a brighter future
Tech for a brighter future
Ontech Shop

The Ontech Shop difference

Returns & refunds

Need to return an item or request a refund? We're here to make the process as straightforward as possible.

Our 30-day returns policy

Ontech Shop offers 30-day returns, and your statutory consumer rights are separate from and are not reduced by this policy. Eligibility, exclusions, return postage and refund timing are explained in our full returns terms and conditions.

Read our full returns & refunds terms & conditions

How returns work

Follow these simple steps to return an item.

  1. 1

    Gather your order details

    Have your order number, product name and reason for return ready.

  2. 2

    Submit your return request

    Fill in the form below and we'll get back to you with the next steps.

  3. 3

    Follow the return instructions

    We'll confirm the return address and any additional instructions. Pack the item securely and retain proof of postage.

Frequently asked questions

Find quick answers to common return questions.

Keep the packaging and take photos of any damage. Make a note of the fault and your order reference so the issue can be assessed. Your statutory rights for faulty goods are separate from a change-of-mind return policy.

Start a return request

Fill in the details below and we'll get back to you with the next steps for your return. Fields marked * are required.

Need to discuss your item?

If you're not sure about your return or need further assistance, our team is here to help.

Contact Us

European Delivery

Convenient delivery across Europe.

30-Day Returns

Shop with confidence with our 30-day returns policy.

Secure Payments

Safe and secure online checkout.

Expert Support

Helpful assistance when you need it.