Legal & Policies

These terms apply to everyone who visits, browses or otherwise uses the Site. By accessing or using the Site, you agree to use it in accordance with these terms.

Purchases made through the Site are also governed by our Sales Terms, Returns & Refunds Terms and Shipping Terms. Where those documents deal with a matter specifically, they apply to that matter alongside these terms.

You may use the Site only for lawful purposes and in accordance with these terms.

When using the Site, you must not:

• Use the Site in breach of any applicable law or regulation.
• Use the Site for fraudulent, deceptive, abusive or unlawful purposes.
• Attempt to gain unauthorised access to the Site, its servers, databases, accounts or any other connected systems.
• Introduce or distribute viruses, malware, malicious code or any other harmful technology.
• Attempt to disable, damage, disrupt, overload or interfere with the proper operation or security of the Site.
• Attempt to circumvent security measures or access restrictions.
• Use automated systems, bots, scraping tools or similar technologies to access or extract information from the Site without our authorisation, except where such a restriction is prohibited by applicable law.
• Impersonate another person or misrepresent your identity or affiliation.
• Use the Site in a way that infringes the intellectual property, privacy or other rights of any other person.
• Use information obtained through the Site for unauthorised commercial purposes.

We reserve the right to restrict, suspend or terminate access to the Site where we reasonably believe these terms have been breached, or where this is necessary to protect the security, integrity or operation of the Site.

Certain features of the Site may allow you to create a customer account. If you create an account, you are responsible for:

• Providing accurate, complete and up-to-date information.
• Keeping your login credentials confidential.
• Taking reasonable steps to prevent unauthorised access to your account.
• Telling us promptly if you believe your account has been compromised.

You should not share your password or login credentials with unauthorised persons. We may suspend or restrict an account where we reasonably suspect fraudulent activity, unauthorised access, misuse of the Site or a breach of these terms.

We take reasonable care to ensure that product descriptions, specifications, photographs, images, compatibility information, prices and other information shown on the Site are accurate.

Minor differences may nevertheless occur. For example, product colours may appear differently depending on your device, screen settings or the photography used. Manufacturers may also occasionally update product packaging, specifications, accessories or appearance.

Where we identify a material error, we will take reasonable steps to correct it. The display of a product on the Site does not guarantee that it will remain available until an order has been accepted.

Further terms relating to products, orders, pricing, payment, delivery, cancellations, returns and refunds are set out in our Sales Terms.

We make reasonable efforts to ensure that the prices displayed on the Site are correct. However, pricing, technical or typographical errors may occasionally occur.

If we discover an obvious pricing error affecting an order, we will deal with it in accordance with applicable consumer law and our Sales Terms.

Prices are displayed in the currency indicated on the Site. Any applicable VAT, taxes, delivery charges or other charges will be displayed or communicated as required by applicable law.

Unless otherwise stated, the Site and its contents are owned by, licensed to or lawfully used by Ontech Shop. This may include:

• Ontech Shop branding and logos.
• Website design and page layouts.
• Text and product descriptions.
• Graphics, photographs, images, videos and icons.
• Software and databases.
• Other website content.

These materials may be protected by copyright, trade mark, database rights and other intellectual property laws.

You may access and use the Site for your own personal and lawful purposes. You may not reproduce, republish, distribute, modify, sell, commercially exploit or create derivative works from protected Site content without our prior permission or the permission of the relevant rights holder, except where permitted by applicable law.

Product names, trade marks, logos and images belonging to third-party manufacturers remain the property of their respective owners.

The Site may use or integrate services provided by third parties, which may include, depending on the services in use at the time:

• Ecommerce and website technology providers.
• Payment service providers.
• Shipping and logistics providers.
• Hosting and IT providers.
• Analytics and security providers.
• Email and communications providers.

Certain third-party services may be governed by their own terms, conditions and privacy policies. Where you choose to use a third-party service, such as a payment method, you may also be subject to that provider’s applicable terms.

Nothing in this section affects any responsibility that Ontech Shop owes you under mandatory consumer protection law.

The Site may contain links to websites or services operated by third parties, provided for convenience or information. Unless expressly stated otherwise, including a link does not mean that we endorse or control the third-party website or its content.

We are not responsible for the content, availability, security or privacy practices of independent third-party websites. You should review their terms and privacy policies before using them.

The Site may allow customers to submit reviews, comments, photographs, questions or other content. If you submit content, you confirm that:

• You have the right to submit the content.
• The content is accurate to the best of your knowledge.
• The content does not infringe another person’s intellectual property or privacy rights.
• The content is not unlawful, defamatory, threatening, fraudulent, discriminatory, obscene or otherwise prohibited by applicable law.
• The content does not contain malicious code or unauthorised advertising.

You retain ownership of content you create. By submitting content for publication on the Site, you grant Ontech Shop a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, format and publish that content in connection with the Site, our products and services, and legitimate promotional activities, subject to applicable law.

We may moderate, refuse or remove user-generated content where we reasonably believe it breaches these terms or applicable law.

We aim to keep the Site available and working correctly, but we cannot guarantee that it will always be available, uninterrupted, secure or free from errors. We may temporarily suspend or restrict access to all or part of the Site for reasons including:

• Maintenance.
• Security updates.
• Technical problems.
• Server or hosting issues.
• Software updates.
• Circumstances outside our reasonable control.

Where reasonably possible, we will seek to minimise disruption.

You must not knowingly introduce viruses, malware, ransomware, trojans, worms, logic bombs or other material designed to damage or interfere with computers, software, networks or data.

You must not attempt to gain unauthorised access to the Site, its servers, databases, hosting infrastructure or connected systems.

Suspected criminal or malicious activity may be reported to the appropriate authorities where required or permitted by law.

Nothing in these terms excludes or limits liability where doing so would be unlawful. In particular, nothing in these terms is intended to exclude or restrict any mandatory rights or remedies available to consumers under applicable EU or national consumer protection law.

To the extent permitted by applicable law, we will not be responsible for losses resulting solely from circumstances outside our reasonable control, or for losses that were not reasonably foreseeable.

Where the Site is used for business or commercial purposes, additional limitations of liability may apply under our Sales Terms or other applicable agreements.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

If you buy as a consumer within the European Union, you may benefit from mandatory rights under EU and national consumer protection legislation. These may include rights concerning:

• Pre-contract information.
• Product conformity.
• Delivery.
• Cancellation and withdrawal.
• Returns.
• Refunds.
• Legal guarantees.

Nothing in these Website Use terms is intended to remove, restrict or replace any statutory consumer right that cannot lawfully be excluded.

Please refer to our Sales Terms, Returns & Refunds Terms and Shipping Terms for further information about purchases.

Your privacy is important to us. Personal data collected through the Site is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

Our Privacy Policy explains what personal data we collect, why we collect it, how it is used, how long it may be retained, when it may be shared and the rights available to you. Our use of cookies and similar technologies is also governed by our Cookie Policy and your cookie preferences.

We may update, modify, improve, suspend or discontinue parts of the Site from time to time, and may introduce new products, features, functionality or services.

Where changes affect an existing order or a legal obligation owed to you, they will be handled in accordance with applicable law and the terms that apply to that transaction.

We may update these terms from time to time to reflect changes to:

• The Site or our services.
• Our business operations.
• Technology.
• Security requirements.
• Applicable laws and regulations.

The latest version will be published on this page with an updated revision date. Changes apply from the date stated in the updated version and will not retrospectively reduce mandatory rights relating to transactions already concluded.

If any provision of these terms is found by a court or competent authority to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If we do not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.

These terms are governed by the laws applicable to Ontech Shop’s place of establishment, subject to any mandatory consumer protection rights available to you under the laws of your country of residence.

If you are a consumer resident in the European Union, nothing in these terms deprives you of the protection provided by the mandatory provisions of the law applicable to you.

Any disputes will be subject to the jurisdiction determined by applicable law, including mandatory consumer jurisdiction rules where relevant.

If you have questions about these Website Use terms, please contact us using the details below. We will endeavour to respond to enquiries as promptly as reasonably possible.

Ontech Shop respects your privacy. This policy describes the personal data we may process, the purposes and legal bases for processing it, who it may be shared with, how long it is kept and how you can exercise your rights. Some of the activities described may apply only when the related feature or service is available on the Site.

The personal data we collect depends on how you interact with the Site and our services. It may include information you give us directly and information collected automatically, as described below.

When you place an order, create an account, contact us, request support, subscribe to marketing communications or otherwise interact with us, we may collect:

• Full name.
• Billing address.
• Shipping address.
• Email address.
• Telephone number.
• Account username and login information.
• Order and transaction information.
• Products purchased or returned.
• Customer service enquiries and correspondence.
• Refund and returns information.
• Marketing and communication preferences.
• Any other information you choose to provide when contacting us.

Payments are processed through secure third-party payment service providers. Depending on the payment method selected, the payment provider may collect information such as payment card details, billing information, bank information or digital-wallet information.

Ontech Shop does not ordinarily receive or store complete credit or debit card details.

When you access or use the Site, we may automatically collect certain technical and usage information, including:

• IP address.
• Browser type and version.
• Device type and operating system.
• Device identifiers.
• Approximate location derived from your IP address.
• Pages and products viewed.
• Referring and exit pages.
• Date and time of visits.
• Website interaction information.
• Shopping cart activity.
• Cookie identifiers.
• Analytics information.

This information may be collected through cookies, server logs, pixels, analytics tools and similar technologies, subject to the consent requirements described in our Cookie Policy.

Under the GDPR, we must have a lawful basis for processing your personal data. Depending on the circumstances, we rely on one or more of the following:

• Performance of a contract (Article 6(1)(b) GDPR) — where processing is necessary to enter into or perform a contract with you, including processing your order and payment, arranging shipping and delivery, providing order confirmations and updates, managing your customer account, handling returns and refunds, and providing customer support relating to your purchase.
• Compliance with a legal obligation (Article 6(1)(c) GDPR) — where we must process or retain personal data to meet tax, accounting, consumer protection or other regulatory requirements, or to respond to lawful requests from public authorities.
• Legitimate interests (Article 6(1)(f) GDPR) — where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. These may include preventing fraud and unauthorised transactions, maintaining website and network security, improving our products and services, providing effective customer support, protecting our legal rights, managing and improving our business operations and understanding how customers use the Site. Where we rely on legitimate interests, we balance our interests against your privacy rights.
• Consent (Article 6(1)(a) GDPR) — where required, we process personal data on the basis of your freely given consent, for example for email marketing, promotional communications, non-essential analytics cookies, advertising and targeting cookies and certain personalisation technologies. You may withdraw consent at any time; withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

We may use personal data to:

• Process and fulfil orders.
• Process payments and refunds.
• Arrange shipping and delivery.
• Create and administer customer accounts.
• Provide customer service and respond to enquiries.
• Send order confirmations and invoices.
• Send shipping and delivery notifications.
• Process returns, refunds and warranty claims.
• Maintain transaction and accounting records.
• Prevent and detect fraud.
• Protect the security of the Site.
• Improve our website, products and services.
• Analyse website performance and usage.
• Send marketing communications where permitted.
• Personalise content where consent or another appropriate legal basis exists.
• Comply with legal and regulatory obligations.
• Establish, exercise or defend legal claims.

We will not use your personal data for a materially different purpose unless we have an appropriate lawful basis to do so.

Where online payment is available, payment services are provided by third-party payment providers shown at checkout. Payment providers process personal and financial information in accordance with their own privacy policies and legal obligations, and in some circumstances may act as independent data controllers for the information they process.

Ontech Shop does not ordinarily store complete credit or debit card numbers on its own servers.

Personal data relating to customer accounts, orders, shipping and other ecommerce activities may be processed through the website platform and associated infrastructure used to operate the Site.

Our hosting, security, backup and technology service providers may also process personal data on our behalf where necessary to operate and secure the Site. Where a third party processes personal data on our behalf as a processor, we require appropriate contractual and data protection safeguards in accordance with Article 28 GDPR, where applicable.

To fulfil your order, we may provide necessary personal data to third parties involved in delivering your purchase, which may include:

• Couriers and postal services.
• Warehouses.
• Logistics companies.
• Fulfilment partners.
• Product suppliers where necessary for direct fulfilment.

The information provided will normally be limited to what is reasonably necessary to fulfil and deliver your order, such as your name, delivery address, telephone number, email address and relevant order information.

Where you have given consent, or where another lawful basis for electronic marketing is available under applicable law, we may send you promotional communications about products, special offers, discounts, promotions, product launches and company news.

Where consent is required, marketing consent will be requested separately and will never be a condition of buying products from us.

You may withdraw consent or unsubscribe at any time by using the “unsubscribe” link in our marketing emails or by contacting us. Withdrawing from marketing does not prevent us from sending necessary transactional communications about your orders, payments, account, returns or customer service enquiries.

The Site uses cookies and similar technologies. Depending on the technologies in use, these may be used to:

• Operate essential website functionality.
• Maintain shopping carts.
• Keep users securely logged in.
• Remember preferences.
• Prevent fraud and improve website security.
• Measure website performance and analyse traffic.
• Understand how visitors interact with the Site.
• Measure advertising effectiveness.
• Personalise advertising where permitted.

Cookies that are strictly necessary for the operation of the Site may be used without consent where permitted by applicable law.

Where required by EU law, analytics, advertising and other non-essential cookies and similar tracking technologies will not be activated until you have given your consent. You will be given the opportunity to accept, reject or manage non-essential cookies, and you may withdraw or change your consent at any time. Rejecting non-essential cookies should not prevent you from accessing the essential functions of the Site.

Further information is provided in our Cookie Policy below.

We do not sell your personal data.

Where necessary, we may disclose personal data to payment processors, banks and financial service providers, shipping and courier companies, warehouses and fulfilment providers, product suppliers, hosting providers, IT and cybersecurity providers, email and communications providers, analytics providers, advertising providers, fraud prevention providers, accountants, auditors, lawyers, insurers, government authorities, courts, regulators and law enforcement authorities.

Where third parties act as processors on our behalf, we take appropriate steps to ensure that they process personal data only in accordance with our instructions and applicable data protection law. Some third parties, such as payment providers, banks and delivery companies, may process certain information as independent data controllers.

Some of our service providers may process personal data outside the European Economic Area (“EEA”). Where personal data is transferred from the EEA to a country that the European Commission has not recognised as providing an adequate level of data protection, we will implement appropriate safeguards where required by law. These may include:

• European Commission adequacy decisions.
• European Commission Standard Contractual Clauses (“SCCs”).
• Binding Corporate Rules, where applicable.
• Other legally recognised transfer mechanisms.

Where appropriate, additional technical, contractual or organisational safeguards may also be implemented.

We retain personal data only for as long as necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, regulatory and reporting requirements.

The appropriate retention period depends on factors including the type and amount of personal data, the purpose for which it was collected, applicable statutory retention periods, potential legal claims, fraud prevention requirements and our legal and contractual obligations. Order, invoice, payment and transaction records may need to be retained for longer where required by tax, accounting or commercial laws.

Once personal data is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

Subject to applicable conditions and exceptions, individuals protected by the GDPR may have the following rights:

• Right of access — to ask whether we process your personal data and to request a copy of that data.
• Right to rectification — to have inaccurate personal data corrected and incomplete data completed.
• Right to erasure — in certain circumstances, to request deletion of your personal data (the “right to be forgotten”). This right is not absolute: we may need to retain certain information to comply with legal obligations or to establish, exercise or defend legal claims.
• Right to restriction of processing — in certain circumstances, to ask us to restrict how we process your personal data.
• Right to data portability — where applicable, to receive certain personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
• Right to object — to object to processing based on our legitimate interests in certain circumstances, and to object at any time to processing of your personal data for direct marketing.
• Right to withdraw consent — where processing is based on consent, to withdraw it at any time, without affecting processing that lawfully took place before withdrawal.
• Rights relating to automated decision-making — where applicable, rights concerning decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect you.

You may exercise your rights by contacting us using the details at the end of this Privacy Policy. We may need to request additional information to confirm your identity before fulfilling a request.

We will respond to valid requests within the timeframe required by the GDPR, normally within one month of receipt. This period may be extended where permitted by law; if so, we will inform you in accordance with applicable legal requirements.

There is normally no fee for exercising your rights. However, where permitted by law, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive.

If you believe your personal data has been processed in breach of applicable data protection law, you have the right to lodge a complaint with the competent data protection supervisory authority — generally in the EU Member State of your habitual residence, place of work or place of the alleged infringement.

We encourage you to contact us first so that we can try to address your concerns directly, but you are not required to do so before contacting a supervisory authority. If you are not satisfied with our response, you retain the right to complain.

We and our payment or fraud-prevention providers may use automated systems to identify potentially fraudulent, suspicious or unauthorised transactions. These systems may consider transaction information, IP addresses, device information, account activity, payment information, order history and transaction patterns.

Where automated decision-making falls within Article 22 GDPR, we will provide the protections and rights required by law.

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, unauthorised disclosure and unlawful processing. Depending on the circumstances, these may include access controls, secure hosting, encryption, security monitoring, software updates, backups and restrictions on access to personal information.

Only persons with a legitimate business need should be permitted to access personal data. While we take reasonable measures to protect personal data, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach, we will investigate and take appropriate measures to limit its impact.

Where required under the GDPR, we will notify the competent supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of a qualifying breach. Where a breach is likely to result in a high risk to the rights and freedoms of affected individuals, we will also inform those individuals where required by law.

The Site is intended for adult customers and is not directed at children. We do not knowingly collect personal data directly from children in circumstances where parental or guardian consent would be required under applicable law.

If you believe a child has provided personal data to us without appropriate authorisation, please contact us so that we can investigate and take appropriate action.

The Site may contain links to third-party websites, payment services, social media platforms or other external services. We do not control these third parties and are not responsible for their privacy practices.

When you leave the Site or use a third-party service, your personal data may be processed according to that third party’s own privacy policy. We encourage you to review the privacy information of any third-party service you use.

We may update this Privacy Policy from time to time to reflect changes in our business operations, website or services, technology, service providers, legal or regulatory requirements, or data processing practices.

Any updated version will be published on this page with a revised “Last Updated” date. Where changes materially affect how we process personal data, we will provide additional notice or obtain consent where required by law.

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we process your personal data, please contact Ontech Shop using the details below.

Cookies are small text files that websites place on your computer, smartphone, tablet or other device when you visit them. They allow a website to recognise your device and can perform functions such as remembering the contents of your shopping basket, keeping you securely signed in, remembering your preferences and helping website operators understand how their websites are used.

• Session cookies are temporary cookies that normally expire when you close your browser.
• Persistent cookies remain on your device for a specified period or until you delete them.

• First-party cookies are placed directly by Ontech Shop.
• Third-party cookies are placed by third-party services that may be used on the Site.

Ontech Shop may use cookies and similar technologies for the purposes described in the following sections. Which categories apply depends on the features and services in use on the Site at any given time.

These technologies are required for the Site and its essential services to operate correctly. They may be used to:

• Keep products in your shopping basket.
• Provide checkout functionality.
• Maintain secure user sessions.
• Enable account login functionality.
• Prevent fraud and improve website security.
• Remember your cookie choices.
• Maintain other essential website functionality.

Because these technologies are necessary to provide services you request, consent may not be required where an applicable legal exemption applies. Shopping-basket and essential security cookies are recognised examples of functionality that may qualify as strictly necessary.

Functional cookies provide additional features and remember choices you make. Depending on the functionality available on the Site, they may remember:

• Your preferred language.
• Display or website preferences.
• Recently viewed products.
• Certain account or shopping preferences.

Some functional technologies may require your consent, depending on their purpose and how they are implemented.

These technologies help us understand how visitors interact with Ontech Shop. They may collect information such as:

• Pages visited.
• Time spent on particular pages.
• How visitors navigate through the Site.
• Technical errors encountered.
• General website performance.
• How visitors arrived at the Site.

We use this information to understand website performance and improve the shopping experience. Where consent is required by applicable law, these technologies will only be activated after you have given permission.

With your permission, we may use advertising or marketing technologies to understand the effectiveness of our advertising and deliver more relevant marketing. These may be used to:

• Measure advertising campaigns.
• Understand whether advertisements result in visits or purchases.
• Limit how often particular advertisements are displayed.
• Create audiences for advertising campaigns.
• Display advertisements that may be more relevant to your interests.

Advertising and behavioural-tracking cookies generally require consent and do not fall within the strictly necessary exemption.

Some features or services available through Ontech Shop may be provided by third parties. Depending on the services implemented on the Site, these could include payment providers, analytics services, advertising platforms, embedded content or other technology providers. Those organisations may place or access their own cookies or similar technologies in accordance with their own privacy and cookie policies.

Where required, our cookie consent mechanism will provide information about relevant third parties and allow you to make appropriate choices before non-essential technologies are activated.

Where optional cookies are used, you may be presented with a cookie banner or preference controls on your first visit. Depending on the cookies used and the laws that apply to you, you will be able to:

• Accept all optional cookies.
• Reject all non-essential cookies.
• Manage your preferences and choose particular categories of cookies.

Strictly necessary cookies may operate without consent where legally permitted. Where consent is legally required, non-essential cookies will not be placed or activated before you have given it.

Consent for non-essential cookies requires a clear positive choice; simply continuing to browse is not sufficient consent.

You may change or withdraw your cookie choices at any time through the cookie settings made available on the Site. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Rejecting optional cookies will not prevent you from accessing the essential functions of the Site.

Most web browsers also let you manage cookies through their settings. Depending on your browser, you may be able to:

• View stored cookies.
• Delete individual or all cookies.
• Block cookies.
• Block third-party cookies.
• Clear cookies when your browser closes.
• Change how websites may store information on your device.

Please be aware that disabling strictly necessary cookies may stop parts of Ontech Shop from working correctly — for example, your shopping basket, account or checkout.

The Site may also use technologies that perform functions similar to cookies, such as pixels, tags, scripts, local storage or other storage and access technologies. Cookie and electronic-privacy rules can apply to these technologies as well as to conventional browser cookies.

References to “cookies” in this policy should therefore be understood to include similar technologies where appropriate.

How long a cookie remains on your device depends on its purpose and type. Some cookies are deleted when you close your browser, while persistent cookies may remain for a defined period or until you delete them.

Some cookies and similar technologies may involve collecting or processing personal information. Where this occurs, we process that information in accordance with applicable data protection law and our Privacy Policy, which explains how Ontech Shop collects, uses, stores and protects personal information.

We may update this Cookie Policy periodically to reflect changes to the cookies and technologies we use, our business practices, legal requirements or regulatory guidance. Any updated version will be published on the Site with a revised “Last Updated” date.

We may also request fresh consent where required, particularly if the way we use cookies materially changes.

If you have questions about this Cookie Policy, our use of cookies or your privacy choices, please contact us using the details below.